Buying a brand-new electric truck and finding out months later that one of the boxes you ticked at the dealership never actually got installed is the kind of small-print headache nobody wants to deal with. But for 915 Silverado EV Work Truck owners across the United States, that’s exactly what happened. Chevy is now writing cheques to make it right.
The reimbursement is being handled through Customer Satisfaction Program N262546840, which targets buyers of 2025 and 2026 model-year Silverado EV Work Trucks who ordered the back-up alarm calibration option.
That option, listed under RPO code SFW, is a fleet-only feature that disables the truck’s rear perimeter lighting so an aftermarket back-up alarm can be wired in. It’s a small detail, but for fleet operators running construction sites or warehouses where audible reversing alerts are often a legal requirement, it’s not optional.
A Niche Option for a Specific Buyer
The issue is that the calibration was missed during production on a chunk of trucks that left the factory, even though buyers were charged for it. Affected owners in the US will receive a $50 cheque in the mail, and Canadian buyers will get $85.
The window to claim runs until 30 April 2028, and the marque says it will notify owners directly. Dealers can also pull the affected VINs through GM’s Global Connect Maxis Field Action or GWM Field Action Batch Search reports. Importantly, none of the 915 trucks involved are still sitting on dealer lots. They’ve all already been sold.
It’s worth noting how niche this actually is. The Silverado EV moved 1,896 units in the fourth quarter of 2025, which was actually a 13% dip year-over-year, according to GM Authority.
So 915 affected trucks is not a trivial slice of the Work Truck buyer pool, especially given that the WT trim is heavily weighted toward fleet customers, exactly the people most likely to have ordered the back-up alarm calibration in the first place.
The Bigger Picture for Silverado EV
This isn’t the first issue GM has had to address on the Silverado EV. Earlier this year, the truck was hit with a separate recall over its pedestrian alert sound system, which wasn’t producing sound at the volume required by federal safety standards.
Both situations are software-side rather than mechanical, which suggests this part of the build is still being ironed out as the model matures.
For 2026, the Work Truck got the same 17.7-inch touchscreen used in pricier trims, though Chevy controversially dropped Apple CarPlay and Android Auto from the lineup.
Buyers can still choose between three battery configurations: the 120 kWh Standard Range good for 286 miles, the 170 kWh Extended Range targeting 424 miles, and the range-topping 205 kWh Max Range pushing 493 miles per charge.
All of this is happening as GM tries to grow its EV pickup share against the F-150 Lightning and Cybertruck. Whether it can keep momentum without losing fleet buyers to small frustrations like this one is the next thing worth watching.
